Introduction
Welcome to Safari Sutra Holidays Private Limited ("we," "us," or "our"), a travel company offering domestic and international tour packages, with our head office located at Powai, Mumbai, Maharashtra, India. These Terms of Service ("Terms") govern your use of our website [thesafarisutra.com] ("Website") and the travel-related services we provide, including tour bookings, holiday packages, and customer support ("Services").
By accessing our Website or using our Services, you agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, please refrain from using our Website or Services.
1. Eligibility
To use our Services, you must:
- Be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872.
- Provide accurate, complete, and up-to-date information during booking or registration.
- Not be prohibited from using our Services under applicable laws.
2. Services Provided
We offer travel-related services, including but not limited to:
- Booking of domestic and international tour packages.
- Arrangements for flights, hotels, transportation, and guided tours.
- Customized travel itineraries and holiday planning.
All Services are subject to availability, third-party provider terms, and the conditions outlined in your booking confirmation.
3. Booking and Payment
a. Booking Process
- To book a Service, you must provide required details (e.g., name, travel dates, payment information) and follow the instructions on our Website or through customer support.
- A booking is confirmed only upon receipt of full or partial payment (as specified) and issuance of a booking confirmation by us.
b. Payment Terms
- Payments can be made via credit/debit cards, UPI, bank transfers, or other methods listed on our Website.
- All prices are in Indian Rupees (INR) unless otherwise stated and include applicable taxes unless specified.
- Full payment or a deposit (as per the package) is required at the time of booking. Balance payments must be completed by the due date communicated to you.
c. Currency and Exchange Rates
- For international tours, costs may be subject to currency fluctuations. We are not liable for losses due to exchange rate changes.
4. Cancellations and Refunds
a. Cancellation by You
- Cancellation requests must be submitted in writing to [insert email address].
- Cancellation charges apply as per the specific tour package terms provided at booking:
- More than 30 days before departure: [e.g., 10% of total cost].
- 15-30 days before departure: [e.g., 50% of total cost].
- Less than 15 days: [e.g., 100% non-refundable].
Refunds, if applicable, will be processed within [e.g., 15-30] days, subject to deductions by third-party providers (e.g., airlines, hotels).
b. Cancellation by Us
- We reserve the right to cancel a booking due to unforeseen circumstances (e.g., natural disasters, insufficient participants, or supplier issues). In such cases, we will offer an alternative package or a full refund of amounts paid to us.
c. No-Show
- Failure to join a tour without prior cancellation will result in forfeiture of the full amount paid.
5. Changes to Bookings
- Requests to modify bookings (e.g., dates, destinations) are subject to availability and additional charges as per the package terms.
- We are not responsible for changes or cancellations by third-party providers (e.g., airlines, hotels), though we will assist in coordinating alternatives where possible.
6. Travel Documentation and Responsibilities
Under the DPDP Act, 2023, and applicable laws, you have the following rights:
- You are responsible for obtaining valid passports, visas, vaccinations, and other travel documents required for your trip.
- We may provide guidance, but we are not liable for delays, denials, or issues arising from incorrect or missing documentation.
- You must comply with all applicable laws, regulations, and customs of the destinations you visit.
7. Liability
a. Our Role
- Enhance website functiWe act as an intermediary between you and third-party service providers (e.g., airlines, hotels, tour operators). We are not liable for their acts, omissions, or service quality.onality (e.g., remembering your preferences).
- Enhance website functiWe act as an intermediary between you and third-party service providers (e.g., airlines, hotels, tour operators). We are not liable for their acts, omissions, or service quality.onality (e.g., remembering your preferences).
b. Limitation of Liability
- To the extent permitted by law, our liability for any claim arising from our Services is limited to the amount paid by you for the specific Service.
- We are not liable for indirect, incidental, or consequential damages, including loss of profits, opportunities, or enjoyment.
c. Force Majeure
We are not responsible for delays, cancellations, or damages due to events beyond our control, such as natural disasters, political unrest, pandemics, or strikes.
8. User Conduct
You agree not to:
- Use our Website or Services for unlawful, fraudulent, or harmful purposes.
- Attempt to hack, disrupt, or bypass security measures on our Website.
- Reproduce, distribute, or misuse content from our Website without permission.
9. Intellectual Property
- All content on our Website (e.g., text, logos, images, designs) is owned by Safari Sutra Holidays Private Limited or our licensors and is protected by Indian copyright and trademark laws.
- You may not use, copy, or distribute our content without prior written consent.
10. Third-Party Services
Our Website may link to or integrate with third-party platforms (e.g., payment gateways, booking engines). These are governed by their respective terms, and we are not responsible for their performance or policies.
11. Termination
- We reserve the right to suspend or terminate your access to our Website or Services if you violate these Terms, engage in fraudulent activity, or fail to make payments.
- You may discontinue using our Services at any time, subject to cancellation policies.
12. Governing Law and Dispute Resolution
- These Terms are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
- We encourage informal resolution first—please contact us at [insert email address] before escalating disputes.
13. Amendments
We may update these Terms from time to time. Changes will be posted on our Website with the updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised Terms.
14. Contact Us
Safari Sutra Holidays Private Limited
Head Office: WeWork Chromium Jogeshwari Link Road, Powai, Mumbai, Maharashtra, India
Email: hello@thesafarisutra.com
Phone: 9967572970/+919429690981
Email: manage@thesafarisutra.com
We aim to address your queries within 30 days, as required by law.
Data Protection Officer: Sukhendu Reddy
